Simpler experiences. Better outcomes.
We help organisations transform their customer experience — from contact centre technology to digital self-service. Practical, human-centred, and built to last.
About SimplCX
We help organisations cut through complexity to deliver simple and seamless customer experiences. Whether you're modernising your contact centre, designing digital self-service tools, or rethinking how your teams work, we bring the strategic thinking and hands-on delivery experience to make it happen.
Our approach is human-centred and outcome-focused. We take time to understand your business before recommending anything then work alongside your teams to design and implement solutions that stick.
We believe great customer experience doesn't have to be complicated. That's the whole point.
Services
Contact Centre Transformation
Moving to the cloud, or getting more from the platform you already have? We help organisations design and deliver contact centre transformations that improve customer experience, reduce cost, and give your teams the tools they need. We have hands-on delivery experience with Genesys Cloud and Amazon Connect.
Customer Experience Design
We take a human-centred approach to CX design — starting with a deep understanding of your customers and your business before designing anything. The result is experiences that are simpler, more intuitive, and more effective for everyone involved.
Digital Self-Service
From customer-facing chatbots to digital self-support tools, we help organisations design and launch self-service solutions that reduce contact volumes and improve customer satisfaction. We handle everything from business case through to go-live.
Workforce & Operations Improvement
Great customer experience starts with engaged, well-supported teams. We help organisations improve agent and advisor experiences — from scheduling and recruitment to the tools and processes that shape every interaction.
Strategy & Roadmap Development
Not sure where to start, or how to make the case for change? We work with leadership teams to develop clear, actionable transformation roadmaps — grounded in your strategy and built to secure buy-in from stakeholders and executive sponsors.
CRM Consulting
We help organisations get more value from their CRM investment — whether that's implementing a new platform, improving adoption, or designing the processes and knowledge that sit behind it.